Returns & Exchanges

At aosu, we stand behind the quality of our smart home security products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and technical support to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Ensure the device is in its original packaging with all included accessories, manuals, and cables to qualify for a full refund.

• 3.
  Ship to aosu

  Affix the provided shipping label or use a trackable shipping service to send the item back to our designated electronics processing center.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 5-7 business days.